Privacy Policy and Data Protection

Last updated: October 28, 2026

At CampusSeva we ask for your personal details so that a counselor can help you with admissions. This notice explains, in plain words, what we collect, why, who sees it, how long we keep it and how you can control it. It follows the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules. A Hindi version is available on request.

Who We Are

CampusSeva (campusseva.com) is an admission counseling and information platform for colleges, coaching institutes, schools, hostels and study abroad. We decide why and how the data described here is used, which makes us the "Data Fiduciary" under the DPDP Act. Our address and contact details are at the end of this page.

Information We Collect

We collect only what is needed for the service you ask for. What you give us depends on the form you use:

Counseling and enquiry forms (pop-up, Contact page, blog and listing pages): name, mobile number, email address (optional in some forms), what you are looking for, your message, the page you were on and which button you used.
Event registration: the same details, plus your class or course and the name of the event.
Job applications: name, email, phone, city, experience, current or last salary (CTC), notice period, LinkedIn or portfolio link, your message and your CV file.
Partnership and institute listing: the contact person's name, phone and email, and details about the institute.
Refer and Earn: your name and phone number, a personal referral code, and the name, phone and request of a friend who sends a form through your link. The link is remembered in a cookie for 30 days.
Newsletter: your email address, the page you signed up on and the date. Your network address is kept only as a scrambled code that cannot be turned back into the address.
Reviews and comments: your name and email address (the email is never shown), your rating and text, and the IP address WordPress records with every comment.
Ask AI assistant: the question you type (names, phone numbers, emails and links are removed before it is saved), a random ID kept in your browser, and scrambled codes of your network and device.
When you call, email or message us (including WhatsApp): your number or address and whatever you tell us.
Automatically: IP address, browser and device type, pages visited and the page that sent you here, through server logs and the cookies listed in our Cookie Policy.

What We Do Not Ask For

We never need your Aadhaar, PAN, bank, card, UPI or password details to give counseling. Please do not type them into any form or chat.
The tools on this site (eligibility checker, stream quiz, EMI calculator, scholarship finder, compare) work on what you enter to show you a result. We do not attach those answers to your name or phone number. Your compare list is saved only in your own browser.

Why We Use Your Information

To call, message or email you about the counseling, admission or event you asked for, and to match you with suitable colleges, coaching institutes, schools, hostels or universities.
To send a "we received your request" email and, if you choose, a WhatsApp confirmation.
To keep count of referrals and give the referral discount you are entitled to.
To review a job application, and to onboard institutes that want to partner with us.
To publish your review after we have checked it.
To send newsletters, offers and educational alerts, only if you signed up for them.
To keep the website safe, stop spam and misuse, fix problems and understand which pages help students, in totals and without naming you.
To meet legal duties and answer lawful requests from courts and authorities.

We use your details because you give them to us for the purpose stated on the form and tick the consent box. We use them only for the purposes in this notice.
You can withdraw consent at any time, as easily as you gave it: email us at the address below or tell the counselor who calls you. After you withdraw we stop contacting you and delete your details, unless a law requires us to keep some of them.
Withdrawing consent does not affect what we did with your data before you withdrew.

We do not sell or rent your personal information.
Colleges, coaching institutes, schools, hostels and universities: only those that are relevant to your request, and only so that they can help with your admission or enquiry.
Service providers that work for us under confidentiality: website hosting, email and SMS or WhatsApp delivery, spam protection (Google reCAPTCHA), analytics (Google Analytics, Microsoft Clarity, Meta Pixel, only if switched on, see the Cookie Policy), and tools our team uses to manage enquiries.
Authorities when the law requires it, or to protect our rights, our users or the public from fraud or harm.
A successor if CampusSeva is merged or taken over, with the same protection for your data.
Some providers (for example Google, Microsoft and Meta) may store or process data on servers outside India. We do this only as the DPDP Act allows.

Calls, WhatsApp, SMS and Email

When you send a form, you agree that a counselor may call, WhatsApp, SMS or email you about that request.
We send promotions, offers and newsletters only if you asked for them. Every newsletter email has an unsubscribe link. For calls and messages, tell us to stop and we will.

How Long We Keep Your Data

Counseling and enquiry details: up to 3 years after our last contact with you, or until you ask us to delete them.
Job applications and CVs: up to 12 months, then deleted. We keep a CV longer only if you agree.
Newsletter email address: until you unsubscribe.
Referral records: while the referral program runs and for 12 months after.
Ask AI question log: 90 days.
Reviews and comments: until you ask us to remove them or we remove them under our moderation rules.
Server and security logs: at least 1 year, because the law requires it.
When the purpose is finished we delete or anonymise the data, unless a law requires us to keep it.

How We Protect Your Data

The whole site runs over HTTPS (encrypted in transit).
Only our team members who need the data to help you can see it, and they are bound to keep it confidential.
Forms are protected against spam and bots, logins are rate limited, and the site sends security headers.
No system is perfectly secure. If a breach affects your personal data, we will inform you and the Data Protection Board of India as the law requires, and tell you what to do.

Children and Students Under 18

Many of our visitors are students under 18. Under the DPDP Act, a child's data can be used only with the verifiable consent of a parent or lawful guardian.

If you are under 18, please send a form only together with your parent or guardian, who must agree to this notice. We may ask for the parent or guardian's name and number to confirm.
We do not knowingly use a child's details for advertising aimed at children, and we do not do anything that could harm a child.
If you think a child's details reached us without a parent or guardian's consent, write to us and we will delete them.

Your Rights

Access: get a summary of the personal data we hold about you, what we do with it and who we shared it with.
Correction and updating: correct, complete or update details that are wrong or old.
Erasure: ask us to delete your data when you no longer want us to have it, and it is not needed for a legal reason.
Withdraw consent at any time (see above), and unsubscribe from marketing.
Grievance redressal: complain to us about how your data is handled.
Nominate another person to use these rights for you if you die or cannot act for yourself.

How to Use Your Rights

Write to us at the email address below (or call) from the email or number you gave us, so we can confirm it is you. Say what you want, for example "delete my data". We reply within 7 days and complete the request within 30 days. If we cannot, we tell you why. If you are not satisfied with our answer, you can complain to the Data Protection Board of India once it is functioning, after you have first used our grievance process.

Cookies and Similar Technologies

We use a small number of cookies and browser storage for things like remembering dark mode, your referral link and your compare list, and, if switched on, for analytics. The full list, what each one does and how to block them is in our Cookie Policy.

Links and Embeds from Other Sites

Our pages link to colleges and other websites, and embed Google Maps and YouTube videos. These services have their own privacy practices and we do not control them. Please read their policies. Videos load in privacy-enhanced mode and only after you press play.

Changes to This Notice

We may update this notice when our practices or the law change. The date at the top shows the latest version. If a change affects how we use details you already gave us, we will ask for your consent again where the law requires it.

Governing Law

This notice is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Contact Us and Grievance Officer

For privacy questions, to use your rights or to make a complaint, contact us. Our Grievance Officer handles all privacy complaints:

Grievance Officer: Ajay Saini, CampusSeva

We acknowledge complaints within 7 days and resolve them within 30 days.

+91 9001009271 support@campusseva.com 24, Rajeev Gandhi Nagar Special, near Shopper Stop, Indraprastha Industrial Area, Kota, Rajasthan 324005

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